I come into the store and went right to where I knew it was and they had the wrong tester and shade in the lightest shade and were out of stock. I'm beyond pissed. While they did offer to order it online I came all the way out here just for this one item to purchase now. Not later. Very upset and mad about the wasted time and money to drive out here.
when I reached 15mins late another lady says "well your appointment was at 6and you are here at 6:15 so we can't take you!!" I was rather annoyed at that and went on to tell her that the stylist had herself called me and told me to come late. At this she tells me that I can't get my haircut anyway because stylist is running so late.
The employees were engaging but not pushy. They were helpful even on silly requests & questions I had on my meager purchase of hair ties & clips. As just mentioned, even I found something that I liked and was comfortable with buying. I don't know that I'll be back with my minimal beauty needs to buy hair bands & clips, but if you like eyeliner, mascara, lipstick, lotions, facial skin care, curling irons, and other beauty supplies, you might wanna stop in & see what they've got. They're a really stellar store with great employees.
Then she didn't want to cancel the next customer an cancelled me instead. But that is not the point.
Totally pissed. Will never go to Ulta again.
Went there looking for hair glosser. There were many employees stocking around the store . I approached 2 talking and asked for help. Was told by one of them to look on the back wall. The place is huge! There is so much product there I had no idea where to look on the back wall! As I walked away to let them continue their personal conversation, the one yelled to me her "favorite " brand. Couldn't find any glosser and gave up and left. Not one of atleast 6 employees I passed as I walked out asked if they could help me. Went right next door to Sally's and was greeted as soon as I walked in and taken over to what I was looking for. They were busy doing inventory but stopped immediately to help me. Ended up buying shampoo, conditioner, and more! Will NEVER go to that Ultra again.
Ulta .
I demanded as to why she didn't tell me this when she called me earlier... and the stylist totally changed the story and said that she informed me she couldn't take me and yet I INSISTED on coming. She never said she'd be unable to take me; didn't even answer my question as to "how late "
I still don't understand how they decided on cancelling me rather than the person after me.
Awful customer service. The lady called me 10mins before my appointment to say that she was running late. When I asked specifically "how late?" she went into a ramble about how the person after me was due at a certain time and if she changed my appointment time "that woundn't be fair" to me. In hindsight I think she wanted me to say that I won't come but I didn't say that. I had already reached the mall by then, and told her so...also that I would like get my hair done today as I have a party in 2days. So she says "ok come 15mins late and we shall fit you as your hair doesn't take long anyway " (I have been there before).
4. They show a bunch of attitude to a customer who might be late without any knowledge whatsoever that they themselves asked the customer to come later.
Then they said they will take me only if the next person agreed on canceling as "we don't who overbooked " this particular stylist. This issue of overbooking a stylist has happened with them in the past as well and the customer has to bear the consequences.
1.They should have told me in the first phone call how late they were
I don't actually care for beauty supply stores. I was ready to rate it 3 stars because of this, but I decided that wasn't fair. I felt that if I LIKED beauty supply stores, I'd probably think this one was great. The place has a lot. A LARGE variety of brands & supplies. It's a large store, but doesn't feel warehousey. It's very trendy & chic.
I spent my time browsing here and there and
3. Their appointment scheduling system is in shambles- nobody seems to know who books, who changes and who overbooked!
2. If she was going to cancel me she should have apologized and requested a cancellation in the first phone call.
What an utter waste of three quarters of an hour!!
They treat u like trash and act like there better then u manger in stuck up and rude I would recommen to not go to this
I live 29 miles away from this particular location, I called to see if they had the foundation I wanted in stock due to my paleness. The woman on the phone told me yes they have both of the lightest shades.
Ulta Beauty is a US Hair Care Studio based in North Olmsted, Ohio. Ulta Beauty is located at 25907 Brookpark Rd #16, North Olmsted, OH 44070, USA.
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